How To Train A Voice AI Agent For Your Business

A voice AI agent has quickly become one of the most valuable tools an MSP or technology provider can deploy. What started as a novelty is now a real competitive advantage: answering calls instantly, collecting accurate details, classifying intent, and handing off issues with perfect context. This guide walks you step-by-step through how to train a voice AI agent that reflects your tone, follows your playbooks, integrates with your systems, and operates seamlessly on the Viirtue platform. If you want an AI-powered front line that actually understands your business, this is where to start.