What Is UCaaS? A Guide for MSPs and Telecom Resellers
UCaaS, or Unified Communications as a Service, delivers business calling, messaging, video, presence, and collaboration from one cloud platform. For MSPs and telecom resellers, the real question behind “what is UCaaS” is how much of that recurring revenue you actually keep. This guide explains how UCaaS works, how it differs from VoIP, hosted PBX, CCaaS, and CPaaS, and why the partner model you choose sets your margin ceiling. It also covers the billing, telecom tax, E911, and AI decisions that separate a profitable UCaaS practice from cheap dial tone.
