In today’s competitive MSP landscape, customer experience is the new differentiator. Viirtue’s new AI Insights feature, natively embedded in the hosted PBX platform, gives MSPs, UCaaS providers, and white-label VoIP resellers the ability to capture real-time insight into how callers feel during conversations.
AI Insights uses advanced AI-driven transcription and natural language processing (NLP) to identify emotional tone throughout voice calls. Calls are analyzed for positive, neutral, or negative sentiment, giving your customers immediate visibility into the health of every interaction.
This helps MSPs:
Automatically records and transcribes calls into searchable text
This feature simplifies performance reviews, improves quality assurance, and supports better sales and service coaching.
Elevate your VoIP experience with AI-powered call summaries and intelligent sentiment indicators, fully integrated with your Viirtue VoIP platform. Automatically capture key moments, generate concise recaps, and identify caller mood with real-time analysis.
Your business clients demand more than basic call logs. They want insight into their customer interactions, how people feel, when issues arise, and where service can improve.
By offering native Sentiment Analysis, you can:
While ideal for call centers, Sentiment Analysis benefits a wide range of business users:
Can pinpoint buyer hesitation or interest in real time
Gain insight into rising frustration or recurring issues
Get objective feedback for training and performance
Access the same insights as larger enterprises
Whether your customers have two users or 200, this tool turns everyday phone calls into data-driven growth opportunities.
AI Insights is now in beta for Viirtue partners using the Netsapiens ecosystem. During this limited release, partners gain:
No extra software, logins, or tools to manage, just native analytics that help your customers grow.
Ready to position your MSP or UCaaS business as a leader in voice intelligence?
Let Viirtue help you deliver smarter VoIP solutions that drive real ROI for your customers.
Automate calls with smart, human-sounding voice agents built for scale.
Uncover real-time customer insights with AI-powered emotion and intent detection.
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