AI Voice Agents on Viirtue Cloud PBX

The Smarter Way to
Answer Every Call.

Smarter routing. Faster resolution. Always on. Surprisingly human.

Give every client a 24/7 front line that answers, routes, and completes tasks directly on your Viirtue Cloud PBX. Viirtue AI Voice Agents understand natural language, perform real functions, and are trained on each client’s unique knowledge so callers get accurate help without waiting on hold.

Why MSPs choose to White Label Viirtue AI Voice Agents

Native to Viirtue Cloud PBX

Plug in and go. Keep existing numbers, queues, and call flows while adding an intelligent first responder that reduces handle time and abandons.

Trained per client

Upload FAQs, SOPs, product catalogs, and policies to create a private knowledge model for each tenant. The agent mirrors their brand voice and escalates when needed.

Does real work

Transfer to the right queue, authenticate callers, create and update tickets, schedule appointments, send confirmations, and more.

Built for packaging and compliance

Bundle, rate, and tax AI services with the same rigor as voice. Partners get the edge with tools AI distributors overlook.

What Viirtue
AI Voice Agents Actually Do

Understand and route

  • Natural language front door replaces or augments IVR
  • Skills based routing into existing hunt groups and queues
  • After hours and overflow coverage

Perform functions

  • Create or update tickets in popular PSAs and help desks like Zendeskvia native integration or webhook
  • Look up account status, orders, or outages in connected systems
  • Schedule on shared calendars and send confirmations
  • Take messages with smart summaries sent to email
  • Learns from your website and custom training materials including MCP servers to intelligently answer questions on behalf of a user or business, no matter how complicated or niche.

Learn each client

  • Private knowledge base per tenant
  • Brand voice and terminology
  • Hours, locations, products, service tiers, SLAs

Stay in control

  • Opt in recording with transcription
  • Adjustable “Remember Me” caller recognition

How it works

Results you can expect

Fewer missed and abandoned calls

Faster first contact resolution

Lower cost per ticket and per appointment

Better customer experience during peak times and after hours

Pricing and go to
market for resellers

We have done the market research and have a complete go-to-market defined for Viirtue partners, including packaging guidance, positioning, and sales enablement. With ViiBE, you can customize pricing and SKUs as you see fit. ViiBE handles usage rating, billing, and taxes so your offers stay clean and compliant while you own the margin.

The Viirtue partner edge

Packaging that sells

Offer AI as a first class SKU alongside voice, numbers, and collaboration. Use our GTM templates or tailor your own with ViiBE.

Compliance and taxes handled

ViiBE automates complex telecom tax calculation across jurisdictions, usage rating for AI minutes and tasks, and generates compliant invoices. Partners avoid the operational drag that most AI distributors ignore.

Operational fit for MSPs

White label ready, multi tenant, and built to align with how you already quote, provision, and support voice services.

Security and privacy, simplified

  • Tenant-level data isolation
  • Encryption in transit and at rest
  • Role-based admin access
  • Clear retention controls and audit trails
  • Support for E911 requirements, and tooling that helps you meet obligations under Kari’s Law and RAY BAUM’s Act within your overall voice deployment

Ask us for the latest security brief and data processing addendum during your demo.

Where AI Agents Step In

Packaging that sells

A tech services business automated ticket creation and resolved 50 percent of Tier 1 tickets with the agent.

Insurance answering service replacement

An insurance agent replaced a third party answering service with an always on Viirtue AI front line.

Medical on call coverage

A medical practice replaced its 24 hour on call answering service while improving triage and escalation into the right queue.

Automotive sales enablement

A car dealership integrated with VinSolutions so callers can get pricing and inventory answers 24/7.

Scheduling at scale for professional services

A large accounting firm supplemented and in some cases replaced executive assistants for senior partners with scheduling assistants.

Intelligent call handling for complex inquiries

A restoration company replaced manual call handling with an AI agent that learned the business and managed customer inquiries. No missed calls, no training hurdles.

Test the AI Voice Experience in Real Time

Call 1-844-9-VoIP-Ai

(1-844-986-4724)

Put our AI Voice Agent to the test. One call and you’ll hear the future.

Frequently asked questions.

Can I train the agent on a client’s proprietary content?

Yes. Each tenant has a private knowledge base. Data is not shared across clients.

When confidence is low or the caller asks, the agent transfers to the right queue and passes a concise summary into the call and your ticketing system.

Anything reachable by webhook or API, plus common CRMs, PSAs, and dealer systems via iPaaS. Your Viirtue team can advise on best practice mappings.

We provide market research, packaging guidance, and a full reseller GTM. With ViiBE you can tailor pricing and SKUs for each client while keeping billing and taxes automated.

ViiBE automates telecom tax calculation and surcharges, then produces compliant invoices per jurisdiction.

AI Solutions

VoIP & Fax

Viirtue’s free, full-service tool for MSPs.
Free for all Viirtue partners, ViiBE makes quoting and billing seamless, so you can grow your business efficiently while serving your clients better.