Number porting should not be the step that slows a new deal or renewal. ViiBE gives MSPs and resellers a fully self‑service porting workflow that creates branded paperwork automatically and sends it for e‑signature. The entire experience is digital and mobile‑first for your customer, while you keep full control over timing, BTN alignment, and delivery.
Number porting should never be the roadblock that slows down a new deal, frustrates your customer, or eats up hours of back-and-forth between teams. For most MSPs, the porting step is where otherwise smooth projects hit a wall—lost forms, mismatched data, or unclear timelines can turn an easy win into a support headache.
ViiBE changes that with a self-service number porting workflow designed from the ground up for MSPs and resellers. Every step—branded paperwork, digital e-signature, customer communication, and cutover scheduling—lives inside the same quote-to-cash platform you already use.
“Automation is a powerful tool for improving profitability. Top-performing MSPs report significant efficiency gains by automating routine IT management tasks.”
— State of the MSP Industry 2025, Datto
The result is a mobile-first experience that feels seamless to your customers while giving your team complete control over timing, BTN alignment, and delivery.
Why Number Porting Breaks Otherwise Great Projects
Even seasoned teams feel friction when they leave porting to emails and PDFs. Missing or mismatched data, unbranded forms, and unclear timelines introduce uncertainty right when customers expect a smooth handoff. ViiBE fixes this by turning porting into a guided, trackable, and branded flow inside the same quote‑to‑cash platform you already use.
“Automated number portability systems … significantly reduce these errors. They ensure accuracy in transferring numbers, thereby enhancing the reliability of the service.”
— Netaxis, “Why number portability systems need to be automated”
What ViiBE Automates for Number Porting
1) Branded LOA and porting paperwork, auto‑generated and sent for e‑sign
Start a port order, and ViiBE builds the required authorization paperwork with your reseller brand. Customers can e‑sign digitally from any device, so you can submit a complete package to carriers without chasing signatures.
2) Self‑service, digital, and mobile‑first
Your customer completes everything online. No printing, scanning, or email tag. Status is clear and communication stays in one place, which shortens back‑and‑forth and reduces errors.
3) Flexible scheduling for dates and times
Request specific port dates and time windows, then align your cutover plan to the confirmed FOC date. ViiBE is built to make scheduling simple and transparent so your team can stage equipment, route calls, and staff coverage with confidence. For context, U.S. rules establish strict intervals for “simple” ports and define how carriers handle timing, which is why requesting a precise date and aligning with the FOC is crucial. 
4) BTN alignment when the losing carrier requires it
If the losing carrier uses a Billing Telephone Number for authorization or account structure, ViiBE provides a clear path to request BTN changes and avoid common pitfalls. BTN is the primary number associated with a customer account at many carriers, so getting this right prevents rejections.
5) Built for MSP operations
Because porting lives inside ViiBE, you keep the same quote‑to‑cash context your team already uses. That includes the modern end‑customer experience your brand promises on every other step of the journey.
How Number Porting Works in ViiBE
1. Start the port
Select the numbers to port, identify the losing carrier, and choose your desired port date and time window.
2. Generate branded paperwork
ViiBE creates a branded LOA and any required porting forms. Your customer signs digitally from their phone or laptop.
3. Submit and track
Submit the port. ViiBE helps you monitor for the FOC date from the losing carrier so you can lock cutover plans. The FOC confirms when the losing carrier will release numbers to the winning carrier.
4. Finalize BTN and other account details
If the losing carrier requires a specific BTN or if you need to separate numbers across accounts, request the needed BTN change and proceed.
5. Cut over
On the FOC date and window, route traffic and go live with minimal disruption.
Why the Details Matter
• Timelines are real. In the United States, “simple” ports are designed to be completed quickly. Regulations define single‑line and similar ports with a one business day interval, with non‑simple ports typically taking longer. ViiBE’s scheduling flow is built to match that reality, so your plan is precise.
• Accurate data prevents delays. The Letter of Authorization and the account data must match what the losing carrier has on file, often described in the CSR. ViiBE’s guided flow helps your customer provide the right info the first time.
• BTN alignment reduces jeopardies. When the BTN is wrong, many carriers reject. ViiBE keeps BTN front and center during setup so you can avoid avoidable rejections.
What Resellers Gain With ViiBE
- A consistent, branded experience that reflects your firm
- A single, self‑service workflow your team can run without email chains
- Faster signatures with digital LOAs that customers complete from any device
- Scheduling control to pick dates and windows, then align with the FOC
- BTN awareness to avoid common rejection loops
- Less time in tickets, more time selling and onboarding
FAQ: Number Porting Explained
What is number porting?
Number porting moves phone numbers from one provider to another so the customer keeps the same numbers after switching service.
What documents do I need?
You typically need a signed Letter of Authorization and accurate account information that matches the losing carrier’s records, often pulled from a Customer Service Record. 
How long does porting take?
For “simple” ports, U.S. rules target a one-business-day interval once a valid request is received. More complex ports can take longer. Your cutover should align with the confirmed FOC date from the losing carrier.
What is the FOC date?
FOC means Firm Order Commitment. It is the date the losing carrier commits to release the numbers. It is the anchor for your cutover schedule.
What is a BTN and why does it matter?
BTN stands for Billing Telephone Number. It is the primary number associated with the account at many carriers. If the BTN on your request does not match the losing carrier’s records, the port can be rejected.
Can the old provider refuse to port if the customer owes money?
No. Once service is requested from the new provider, the old provider cannot refuse to port due to an outstanding balance or termination fee, although they can still bill the customer for what is owed. 
Do we need to keep the old service active until cutover?
Yes. Do not cancel with the old provider until the port completes on the FOC date. This prevents losing the number or forcing a resubmission. The FCC guidance underscores this point.
Can we request a specific port date and time?
Yes. You can request a date and an activation window, and you should plan your cutover for that window once the FOC is issued. Regulatory timing rules define when a request is considered received and when activation can occur, which is why scheduling inside ViiBE is valuable.
What about toll‑free numbers?
Toll‑free numbers are portable. A RespOrg manages toll‑free routing and the number can be ported to a new RespOrg when changing providers.
What can delay a port?
Mismatched account data, wrong BTN, wrong service address, disconnected service, or trying to port numbers outside the new carrier’s coverage can cause delays. Checking the CSR and verifying coverage before you submit helps.
Will there be downtime?
If you align your cutover to the FOC date and window and stage routing ahead of time, downtime is usually minimal. Many teams port outside peak hours to reduce risk.
What should we update after a port?
Confirm 911 location information, CNAM, call routing rules, and SMS configuration if applicable. These steps keep caller ID and emergency services accurate.
