If you are an MSP, UCaaS reseller, or building a white label AI voice offering, you already know the hard part is not “selling voice.” The hard part is operating voice and VoIP billing: billing accuracy, usage complexity, taxes, payments, collections, reporting, and customer visibility without adding headcount.
That is what ViiBE is built for: the quote-to-cash engine inside Viirtue that helps voice resellers scale like a product company, not a services company.
This post summarizes the top 15 ViiBE features shipped over the last year (Feb 2025 to Feb 2026) and why they matter if you are evaluating a telecom billing platform, a VoIP billing platform for MSPs, or an operating system to resell AI voice at scale.
Quick Takeaways for VoIP Billing in ViiBE
Multi-location and multi-entity customers are easier to bill with parent/child account groups and group invoices.
Payment processing became more flexible and resilient with http://Authorize.net support, plus faster status visibility.
Collections got stronger with bounced payment fees, late fee automation, and cleaner payment notifications.
Reporting expanded significantly to support MRR visibility, projections, invoice-level detail, and automation auditing.
Tax and exemption tooling improved, reinforcing telecom-grade compliance visibility for resellers.
Navigation and layout improvements make day-to-day operations faster as your team grows.
Who Is This Guide For?
This guide is for teams that sell voice under their own brand, including:
MSPs launching or expanding a white label VoIP or UCaaS offer
Resellers billing seats, phone numbers, usage, taxes, and fees
Operators who need a quote-to-cash workflow that connects billing, payments, reporting, and the customer portal
AI voice resellers who are packaging AI agents that touch real phone numbers and generate real usage
If your current billing process lives in spreadsheets, a patchwork of tools, or “tribal knowledge,” these releases were built to remove friction and create repeatability.
Why These ViiBE VoIP Billing Updates Matter for AI Voice Resellers
AI voice resale is not “just SaaS billing.”
As soon as your AI voice agents interact with the PSTN, you inherit operational requirements that look a lot like telecom: rating, invoicing, taxes, collections, customer transparency, and audit-ready reporting. The last year of ViiBE updates reinforces Viirtue’s positioning as a true operating system for AI voice resellers by improving three things:
Scale: handle more accounts, more complexity, and more invoice volume without chaos
Cash flow: reduce failed payments and automate predictable collections behavior
Trust: improve invoice accuracy, transparency, and compliance visibility
Table of Contents
The top 15 features launched in the last year
Below is a quick summary table, followed by practical details on each item.
Feature | Category | Release | Why it matters |
|---|---|---|---|
Account Groups and Group Invoices | Billing at scale | v2.2 (Apr 6, 2025) | One bill for multi-location customers, without losing account-level detail |
Group Invoices in End Customer Portal | Customer experience | v2.2.14–v2.2.15 (May 2025) | Customers can view and download group invoice PDFs in the portal |
Authorize.net integration | Payments | v2.4 (Aug 27, 2025) | Alternative gateway to Stripe for payments, wallets, autopay, and ECP |
OneDrive Storage integration | Ops and files | v2.3 (Aug 15, 2025) | Centralized file management per account inside ViiBE |
Custom Invoices | Flexible billing | v2.1 (Feb 13, 2025) | One-off invoices for custom timeframes without disrupting billing periods |
Omit Recovery Fees on Custom Invoices | Margin control | v2.1.3 (Feb 20, 2025) | Charge cleanly for non-recurring work or special cases |
Switch Billing in Arrears to Advance | Billing model changes | v2.2.8 (May 7, 2025) | Clean conversion when your business matures into advanced billing |
Smarter billing onboarding controls | Onboarding | v2.1.4 + v2.2.20 (Feb + Aug 2025) | Start month control plus auto-invoicing when enabling billing in advance |
Bounced Payment Fee automation | Collections | v2.2.7 (May 6, 2025) | Automatically recoup the cost of failed ACH payments |
Late Fee Configuration | Collections | v2.5.9 (Feb 4, 2026) | Automated late fees based on billing rules, no retroactive surprises |
Faster payment status visibility | Payments | v2.5.2 (Nov 4, 2025) | Clearer ACH and Authorize payment status updates for fewer disputes |
Reporting suite expansion | Reporting | v2.5 (Oct 21, 2025) | Revenue, projections, payment details, credits, late payers, itemization |
Recurring Revenue Growth Report | Reporting | v2.5.3 (Nov 11, 2025) | Month-to-month recurring revenue visibility across accounts |
Invoice Automations Report | Reporting and audit | v2.5.3 (Nov 11, 2025) | Proof of automation execution: invoice emails, sync, and status |
Navigation and layout refresh | Usability | v2.6.0 (Feb 10, 2026) | Faster navigation with consistent layouts across the platform |
1) Account Groups and Group Invoices
Release: v2.2 (Apr 6, 2025)
What it is
Account Groups introduce parent/child billing, allowing you to group multiple accounts under one Parent Account and generate a single Group Invoice that includes the Parent invoice plus all eligible Child account invoices.
Why it matters for MSPs and resellers
Multi-location customers want one bill. Resellers need operational details. Account Groups solve both.
Key operational benefits
Consolidated billing experience for customers with multiple sites, departments, or entities
Less billing admin time and fewer invoice disputes
A scalable way to grow into larger accounts without breaking processes
AI voice reseller angle
AI voice is often deployed across multiple departments or locations. Group invoicing lets you keep a clean customer-facing invoice while preserving account-level invoice data internally.
2) Group Invoices in the End Customer Portal
Release: v2.2.14–v2.2.15 (May 23–May 28, 2025)
What it is
Group invoices are available inside the End Customer Portal (ECP). Customer users can view the Group Invoice, download the Group Invoice PDF, and download Child invoice PDFs. A Group Balance card was also added to the ECP home page.
Why it matters
Customer transparency reduces tickets. Tickets reduce margins. This is one of the highest leverage upgrades for operators managing larger accounts.
AI voice reseller angle
Your AI voice customers often include finance teams who expect portal access and invoice artifacts. This supports that expectation without exposing backend complexity.
3) Authorize.net Integration
Release: v2.4 (Aug 27, 2025)
What it is
Authorize.net is supported as a payment processing option alongside Stripe. ViiBE supports wallet management, payments, autopay, and End Customer Portal payment method management with Authorize.
Why it matters
Payment flexibility is a sales and retention advantage. Some customers strongly prefer a specific gateway, especially in regulated or enterprise environments.
Operational benefits
More resilience in payment processing options
Easier onboarding when customers already have Authorize profiles
Consistent wallet and autopay behavior across supported gateways
4) OneDrive Storage Integration
Release: v2.3 (Aug 15, 2025)
What it is
ViiBE can integrate with Microsoft Azure and OneDrive Storage to manage account files in-platform. Files can be uploaded, downloaded, and deleted within ViiBE per account.
Why it matters
Billing operations create paperwork: invoices, tax docs, LOAs, porting artifacts, contract docs, and customer approvals. Centralizing storage where billing work happens reduces operational friction.
AI voice reseller angle
AI voice deployments often include compliance documentation, number provisioning artifacts, and customer approvals. Keeping those attached to the account record improves operational maturity and audit readiness.
5) Custom Invoices
Release: v2.1 (Feb 13, 2025)
What it is
Custom Invoices let you generate a blank invoice for a custom timeframe at any time. The invoice is created in draft status, does not affect the account balance until published, and can be synced, emailed, and shown in ECP once published.
Why it matters
Resellers need flexibility for non-standard charges: onboarding, professional services, corrections, special pricing, or one-time fees. Custom Invoices make this clean and auditable without disrupting recurring billing periods.
6) Omit Recovery Fees on Custom Invoices
Release: v2.1.3 (Feb 20, 2025)
What it is
You can omit recovery fees from Custom Invoices.
Why it matters
Not every invoice should carry the same fee structure. This helps protect margin, reduce customer confusion, and keep special-case invoices clean.
Practical use cases
One-time services invoices
Project work that should not include standard recovery fees
Customer credits or adjustments that should not compound fees
7) Switch Billing in Arrears to Billing in Advance
Release: v2.2.8 (May 7, 2025)
What it is
Accounts can be switched from Billing in Arrears to Billing in Advance. The system generates a final arrears invoice immediately, then switches the account to advance billing. Usage products are not included in the final arrears invoice and roll into the first advance invoice.
Why it matters
Many MSPs start in arrears, then move to billing in advance to stabilize cash flow as they grow. This feature provides a clean transition without manual invoice gymnastics.
AI voice reseller angle
As AI voice usage grows, your billing model will evolve. A clean arrears-to-advance conversion supports scaling without introducing billing chaos.
8) Smarter billing onboarding controls
Releases: v2.1.4 (Feb 20, 2025) and v2.2.20 (Aug 4, 2025)
What it is
Two changes that make the new account billing setup more reliable:
Billing Start Month selection when configuring billing settings for new accounts
Billing in Advance automation when selecting the upcoming billing period for a new account, enabling auto-invoice generation on the billing period start date
Why it matters
First invoices are the trust moment. When the first invoices are messy, support tickets spike, and customer confidence drops. These controls reduce onboarding errors and manual steps.
9) Bounced Payment Fee automation for failed ACH
Release: v2.2.7 (May 6, 2025)
What it is
Enable a bounced payment fee in global settings. When an eCheck or ACH payment fails, the fee is automatically applied to the invoice.
Why it matters
Failed ACH is costly in time and real fees. Automating the response protects margin and reduces manual follow-up.
10) Late Fee Configuration
Release: v2.5.9 (Feb 4, 2026)
What it is
Late fees can be configured to automatically apply to overdue invoices based on defined billing rules. Late fees apply only to invoices generated after the configuration is enabled, meaning no retroactive charges.
Why it matters
Collection policies should be consistent and automated. This feature helps enforce payment discipline, reduce manual collections work, and stabilize cash flow.
11) Faster payment status visibility
Release: v2.5.2 (Nov 4, 2025)
What it is
Two major payment status improvements:
ACH payment statuses now update for up to 14 days to account for longer processing timelines
Authorize payments now update within 60 seconds after submission for more accurate status visibility (failed payments are reflected nearly immediately, successful payments can still take longer to settle)
Why it matters
Accurate and timely status updates reduce “did this go through?” tickets and avoid mismatches between billing ops and accounting reconciliation.
12) Reporting suite expansion and redesigned reporting conventions
Release: v2.5 (Oct 21, 2025)
What it is
This release introduced a major collection of reports and reporting design conventions, including:
Monthly Revenue Report
Account Monthly Revenue Report
Revenue Projections Report
Itemized Invoices Report
Payment Details Report (replacing Failed Payments Report)
Credits Report
Late Payers Report
Updated Invoices Report and Account Balance Report aligned with the new reporting approach
Why it matters
If you are serious about scaling voice or AI voice resale, you need reporting that answers operator questions without spreadsheets:
What did we invoice?
What is recurring vs variable?
What is projected based on open billing periods?
Which payments failed and why?
What credits were applied and where?
13) Recurring Revenue Growth Report
Release: v2.5.3 (Nov 11, 2025)
What it is
A report that provides visibility into recurring revenue growth month-to-month across all accounts, with a date range up to 12 months.
Why it matters
It is difficult to manage a reseller business without understanding recurring growth and contraction. This gives you a signal for forecasting, sales effectiveness, and churn prevention.
14) Invoice Automations Report
Release: v2.5.3 (Nov 11, 2025)
What it is
Visibility into automated invoice actions that are performed on an invoice, including:
Invoice ready email setting and status
Syncing to the QuickBooks setting and status
Syncing to ConnectWise setting and status
Why it matters
Automation is only valuable if you can prove it ran. This report creates an audit trail for your automation layer and helps operators troubleshoot at scale.
15) Navigation and layout refresh
Release: v2.6.0 (Feb 10, 2026)
What it is
Updated look with cleaner navigation and more consistent layouts across the platform. Headers, spacing, and page structure were standardized to improve navigation and responsiveness across screen sizes.
Why it matters
As your team grows, the operational cost of “finding things” adds up. Navigation and layout improvements reduce friction, speed up tasks, and improve day-to-day usability.
Other important updates shipped
If you are evaluating platforms, these “supporting” releases often matter just as much as the headline features because they reduce operational drag.
Reporting and visibility
Tax Liability Report reintroduced (v2.5.3)
Tax Exemptions Report added (v2.5.2)
Closed Accounts Report added (v2.5.2)
Wallets Report added (v2.5.1)
Rental Equipment Report added (v2.5.1)
End Customer Portal Users Report added (v2.5.5)
477 report availability and redesign updates (v2.1.7 and v2.5.5)
Collections and customer communication
Payment and autopay email improvements for clarity and formatting (v2.5.9)
Past due notification logic fixes and improved controls (v2.5.8 and v2.5.9 fixes)
Exports and operational utilities
Accounts Export introduced and improved with billing status column and fixes (v2.5, v2.5.4, v2.5.5)
Platform reliability and usability
Shortcut right-click menus across key areas (v2.2.6)
Email service scaling for throughput (v2.2.1)
Numerous invoice, reporting export, and integration fixes across versions
How this reinforces Viirtue’s positioning as the OS for AI voice resellers
Most “billing tools” stop at generating invoices. That is not enough for voice resellers, and it is definitely not enough for AI voice resellers.
Across the last year, ViiBE reinforced Viirtue’s positioning as a unique operating system by strengthening the end-to-end workflow:
Quote-to-cash flexibility: Custom invoices, fee control, and improved onboarding reduce edge cases.
Telecom-grade billing operations: Account Groups and group invoices support enterprise customer structures.
Payment resilience: multi-gateway support plus better payment status handling and clearer notifications.
Automated collections: bounced payment fees and late fees help stabilize cash flow without manual work.
Operator-grade reporting: revenue, projections, invoice itemization, automation auditing, and tax visibility.
Scalable customer experience: portal visibility for invoices and payments reduces support load.
That combination is what turns a reseller motion into a scalable productized business.
Adoption checklist: What to implement first
If you want the fastest operational ROI, use this order:
If you sell multi-location customers
Implement Account Groups and Group Invoices
Enable Group Invoice visibility in ECP so customers can self-serve invoice downloads
If cash flow is inconsistent
Ensure autopay and wallet configuration workflows are standardized
Enable bounced payment fees for failed ACH
Enable late fee configuration to automate policy enforcement
Review payment notification templates and settings for clarity
If reporting still lives in spreadsheets
Adopt the v2.5 reporting suite as your weekly operator dashboard
Add recurring revenue growth and invoice automation reporting to monthly reviews
If you are scaling AI voice resale
Standardize billing model: decide when to use advance vs arrears
Use the arrears-to-advance switch feature when it is time to stabilize cash flow
Tighten tax exemption workflows and tax liability reporting visibility early
Scale Your VoIP Billing With a Platform Built for Resellers
If you are still managing VoIP billing through disconnected tools, manual spreadsheets, or platforms that were not designed for telecom complexity, the last year of ViiBE updates should change that conversation.
From automated collections and multi-gateway payment processing to telecom tax compliance and operator-grade reporting, these 15 features were built to solve the real operational problems that slow resellers down.
Viirtue gives MSPs and voice resellers a true white-label VoIP platform with the billing infrastructure to match, so you can scale revenue without scaling headcount.
Whether you are launching a new voice practice or tightening operations on an existing book of business, the Viirtue Partner Program is built to get you there. Become a Viirtue partner today and start building a telecom business you actually control.
FAQ: 15 Key Features for VoIP Billing and AI Voice Resellers
What is ViiBE?
ViiBE is Viirtue’s quote-to-cash and billing engine for MSPs and voice resellers, designed to automate invoicing, payments, reporting, and customer visibility as you scale.
How do I bill a multi-location VoIP customer on one invoice?
Use Account Groups to define parent/child relationships and generate a Group Invoice that consolidates billing for the customer while retaining the underlying invoice records.
Can ViiBE support different payment processors?
Yes. ViiBE supports payment processing via Stripe and http://Authorize.net , including wallets, autopay, and End Customer Portal functionality.
How do I handle one-time charges without breaking recurring billing?
Use Custom Invoices to create a draft invoice for a custom timeframe, then publish, sync, and email it when ready. You can also omit recovery fees when needed.
How can I automate collections policies?
Use bounced payment fees for failed ACH and late fee configuration for overdue invoices, plus ensure past due communications match your policy.
How do these features help AI voice resellers specifically?
AI voice deployments often create complex account structures, real usage billing, payment automation needs, and compliance requirements. These releases improve scalability, cash flow consistency, and trust through transparency and reporting.
