ViiBE Reporting: The Built-In Reports Viirtue Resellers Use to Run Billing, Revenue, and Compliance

The ViiBE reporting suite (full list) and what each report helps you do

ViiBE reporting is organized around how resellers actually operate: accounts, usage, invoicing, collections, revenue, and tax/compliance.

Accounts reports:

Account Balances

A clean view of outstanding balances by account, so you can quickly answer:

• Who owes what right now?

• Which accounts are drifting past terms?

• Where should collections effort be focused?

This is your “cash visibility” report.

Closed Accounts

A view into accounts marked closed so your team can:

• confirm offboarding is complete

• avoid billing leakage from leftover services

• support churn reporting and retention outreach

End Customer Portal Users

A visibility report for customer portal access, useful for:

• confirming the right billing contacts have access

• increasing self-service adoption (fewer tickets, faster payment)

• maintaining governance as customers add and remove staff

This pairs naturally with ViiBE’s branded end-customer portal experience.

Rental Equipment

A report for tracking rental equipment tied to customer accounts, helping you:

• keep rental line items aligned with what’s deployed

• reduce losses during offboarding

• support clean asset tracking as you scale

Wallets

A report centered on payment readiness and customer payment setup, commonly used to:

• understand which customers have payment methods on file

• push autopay adoption

• reduce failed payments over time

ViiBE supports automated invoices and automatic payments, and this report supports the operational side of that.

Billable Usage reports

Netsapiens PBX Summary

A purpose-built usage summary for Netsapiens-based PBX environments.

Resellers use it to:

• validate billable PBX activity at a summary level

• reduce disputes by making usage easier to understand

• spot anomalies before invoices go out

This complements ViiBE’s broader goal of eliminating manual usage rating work as volume grows. 

Invoice reports

Invoices

Your core invoice list and status visibility. This report supports:

• day-to-day billing operations

• customer billing support workflows

• month-end close consistency

If your team is trying to reduce “chasing invoices,” this is the operational backbone paired with ViiBE billing automation.

Itemized Invoices

A detailed invoice view that makes it easier to show customers:

• exactly what they are being billed for

• what changed month over month

• how usage-based charges were reflected on the invoice

If you sell any usage component (minutes, AI calling, overages), itemization is how you reduce friction and speed up approvals.

Invoice Automations

This is where billing becomes scalable.

Invoice automations let you standardize billing behavior so you can:

• apply policy consistently across all customers

• reduce manual adjustments

• enforce predictable rules without relying on memory and follow-ups

This also connects directly to fee automation (next section).